Review & Reply Guidelines

Be respectful and constructive

You may describe a negative experience, but you must do so calmly and responsibly. Avoid insults, name-calling, mocking, humiliation, aggressive language, threats, bullying, harassment, or comments intended to provoke another person.

A helpful review explains what happened, when relevant, and why it mattered. It should not be written as a personal attack.

Do not share personal or sensitive data

Protect people’s privacy. Do not post information that could unnecessarily identify, expose, or endanger another person.

Users must NOT post:

• Phone numbers, personal email addresses, or social media profiles
• ID cards, passport numbers, residence cards, or document photos
• Exact home addresses, door numbers, or unnecessary location details
• Bank details, account numbers, payslips, contracts, or payment cards
• Health, family, religion, ethnicity, sexuality, or other sensitive personal details
• Photos or videos of people without a clear lawful basis and permission

Stick to real experiences and factual information

Your review or reply should be based on your own experience or information you honestly believe to be accurate. Avoid exaggeration, rumours, gossip, copied content, misleading wording, or statements that you cannot reasonably support.

If you are unsure, say so clearly

Do not present assumptions as facts. If something is your opinion, belief, or memory, make that clear. This helps readers understand the difference between confirmed information and personal interpretation.

• Use phrases such as “in my experience”, “to the best of my knowledge”, or “I may be mistaken”.
• Avoid making serious allegations unless you have reliable evidence.
• Do not claim someone committed a crime unless this has been legally established.

Reply to questions in a helpful way

Replies should answer the question or add useful context. Do not use replies to start arguments, pressure other users, ridicule someone, reveal private information, or continue a dispute.

• Stay on topic
• Use neutral and calm wording
• Give practical information where possible
• Do not gang up on, shame, or intimidate another user

Content that is not allowed

The following content may be removed, restricted, or escalated for review:

• Insults, threats, harassment, intimidation, or abusive language
• Discriminatory, hateful, or demeaning comments
• False, misleading, exaggerated, or malicious claims
• Defamatory statements or serious allegations presented without proper basis
• Private or sensitive personal data
• Content encouraging revenge, public shaming, or targeted abuse
• Spam, irrelevant comments, or repeated posting of the same issue

Report concerns instead of escalating

If you believe a review, question, or reply is false, abusive, illegal, unsafe, or privacy-invasive, use the available reporting option. Do not respond with insults, threats, or counter-accusations.

Reporting helps the platform review the issue fairly and take appropriate action where needed.