Terms such as 'bad tenant' can hide very different problems, including arrears, damage, nuisance, overcrowding or poor communication.
Identify the specific behaviour and compare it with the signed agreement rather than making assumptions about the tenant as a person.
Document incidents with dates, photographs, invoices, witness details and written correspondence.
Give the tenant a fair opportunity to explain or correct the problem where appropriate.
Use proportionate remedies, follow notice requirements and seek advice before attempting termination or recovery.
Do not publish accusations or personal information that cannot be supported.
After the tenancy, review the screening, contract and management processes to reduce repeat problems.
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