Fairness begins by requiring content to relate to a genuine rental experience and to be expressed factually.
Moderation should remove abusive language, discrimination, unnecessary personal information and unsupported claims.
Tenants should have an opportunity to reply, provide context or use an available dispute route.
Landlords should not rely on a single review and should complete their own checks before deciding.
Information should be corrected or removed where it is inaccurate, unlawful or no longer appropriate to retain.
Platform rules should apply consistently to landlords, tenants and other users.
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