Use the same basic screening process for every applicant so that decisions are consistent and easier to justify.
Confirm identity and contact details, then understand who will occupy the property and for how long.
Assess affordability through reasonable evidence such as employment confirmation, payslips, bank evidence or a guarantor where appropriate.
Ask for rental references and contact referees independently rather than relying only on documents supplied by the applicant.
Explain any credit or background check clearly and obtain the consent required before processing personal information.
Evaluate the whole application rather than relying on a single score, comment or previous dispute.
Keep only necessary information, store it securely and delete it when it is no longer needed.
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