Record the applicant's full name, contact information, intended occupants and desired tenancy dates.
Verify identity using an appropriate document and compare it with the information that will appear in the lease.
Assess affordability using consistent criteria and note any guarantor or alternative arrangement.
Request and verify employment and previous rental references where relevant.
Explain any credit, platform or background check and obtain required consent.
Discuss pets, smoking, parking, guests, home working and other material expectations before approval.
Document the final decision objectively and store or delete personal information responsibly.
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