A tenant background check should focus on information relevant to the applicant's ability and willingness to meet the lease.
Typical checks include identity, affordability, employment, rental references and consent-based credit information.
Landlords should explain what will be checked, why it is needed and how long information will be retained.
Information should be verified wherever possible and applicants should be able to clarify errors or unusual circumstances.
Social media, rumours and unsupported allegations should not be treated as reliable background evidence.
Apply consistent criteria to all applicants and avoid decisions based on protected personal characteristics.
Store documents securely and delete unsuccessful applications when there is no valid reason to retain them.
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